GENERAL FAQ


Shipping & Delivery

**How long does it take to receive your order?**

We are committed to delivering the goods ordered on [www.braze.be](http://www.braze.be) as quickly as possible after receiving your payment. The estimated delivery time is approximately 3 to 5 working days.

During the launch period, delivery times may be slightly longer — please allow between 5 to 10 working days.

**Where do we deliver and what are the delivery fees?**

We deliver worldwide. In Belgium and France, delivery is free.

Where are you from?

Our company is proudly based in Belgium, specifically in Liège. We are a local business committed to providing our customers with the highest quality products and services. We believe that our Belgian roots are reflected in the craftsmanship and quality of our products, and we look forward to bringing you the very best of what we have to offer.

Where do your products come from?

At BRAZE, we select high-quality materials, primarily sourced from Asia, known for their strength and durability. These materials are carefully chosen to ensure products that stand the test of time.

Assembly and finishing of each product are carried out in our workshop in Hannut, Belgium, where every step of the manufacturing process is handled with great care and in accordance with the highest standards.

This allows us to offer you products that combine performance, aesthetics, and longevity.

Who delivers my item?

Deliveries in Belgium are handled by our trusted transport partner, with whom we’ve been working for over two years. For these deliveries, you will not receive a tracking number, but our carrier will contact you directly by phone to arrange a delivery time that suits you.

For deliveries outside Belgium, we work with FedEx. In this case, you will receive a tracking number to monitor the progress of your shipment.

What are the delivery hours?

Deliveries are made from Monday to Saturday, between 8:00 a.m. and 6:00 p.m.

I made a mistake with my address, what should I do?

Don’t worry — if your order hasn’t been shipped yet, contact us immediately at **[info@braze.be](mailto:info@braze.be)**, and we’ll be happy to update your information.


Payment Methods

What payment methods are available?

We currently offer several payment options to make your shopping experience as convenient as possible:

  • Credit cards: Visa, Mastercard, American Ex​press.
  • Bancontact: for payments within Belgium.
  • Shop Pay: a fast and secure payment method developed by Shopify that allows you to save your shipping and payment information for quicker future purchases.
  • Apple Pay and Google Pay: for contactless mobile payments.
  • PayPal: for those who prefer to use their PayPal account.

We strive to offer you the best shopping experience by providing a variety of secure payment methods.

Are payments secure?

Yes, the security of your payments is one of our top priorities. The BRAZE website uses a secure HTTPS connection (you can verify this by the small green padlock next to the URL of this page). Unlike many websites that secure only their cart and checkout process, we have chosen to secure our entire site. This ensures that your data is protected against risks such as malware and other potential threats. You can shop with complete confidence, knowing that your information is handled securely.


Returns & Refunds

What happens if I’m not satisfied with my product?

If, for any reason, the product does not meet your expectations, you have the option to return it within **30 days** of receiving it. We will issue a full refund as soon as the item has been returned and inspected in its original condition.

Please note that return shipping costs are at your expense.

What should I do if the returned product is damaged or incomplete?

If you notice that the returned product is damaged or incomplete, please contact us immediately. To help us process your request quickly, we kindly ask you to send us photos of the damage or missing parts. This will allow us to respond efficiently and provide you with a solution as soon as possible.

Will my refund be issued to the same payment method used for the order?

Yes, your refund will be issued to the same payment method used for your original order. You will receive the amount within 5 to 7 working days.